contact us

contact information

byfreer customer care operates:

monday - saturday, 10:30am - 6pm AEST.

we strive to respond to your queries within 24 hours.

you can contact one of our stores directly:

+61 412 598 839 (paddington store)

or +61 412 228 492 (potts point store)

for press enquiries, please email:

for all other enquiries, please email:

or you can fill out the form below.

Contact us

we strive for your complete satisfaction with our product.

if you do wish to return an item, you can do so in-store or online for a credit or refund.

for more information, please visit our full Returns Policy

we ship all orders express through australia post.

shipping is estimated between 2-5 business days depending on your state/area.

international postage times will vary.

if your order hasn't arrived after two weeks, please contact us and we will look into the details.

for more information, please see our Shipping & Deliveries Policy.

our production model parallels our efforts toward sustainability.

we manufacture small, limited edition quanities of each style.

once you see something land, you may not see it again.

if you love something that is out of stock (in your size or completely), please use the contact form to get in touch.

that's right! we design all byfreer pieces to be machine washable.

when we receive our fabric, we wash it. when the garments come back from the makers, we wash them a second time.

you can pop them in the washing machine - even the silks!

...(so long as you wash on a cold & gentle cycle & stick to natural or gentle detergents).

much of byfreer clothing is slightly oversized or a relaxed fit. we provide detailed information on each garment to help you choose the right size.

personal preference is important here as you may choose to go a size up or down in some styles.

get in touch if you are unsure about sizing, we'd love to help.

byfreer sizing starts from x-small (au 8) to x-large (au 16) with some pieces in sizing up to xxx-large (au 18-20)

click here to view our collection of extended sizing.

for first cuttings of each style, we may release them only in limited sizing.

please contact us if you wish to see a certain product in a different size & we will check to see if a re-stock is planned.

byfreer recognises that whilst it is difficult to be truly sustainable within the fashion industry, there are definite choices that can be made to improve sustainable & ethical practises.

byfreer remains a step ahead when it comes to production as our clothes are made in sydney.

we use preodiminately natural fibres which are kinder on the body & kinder on the earth.

we are constantly seeking new ways to improve our production methods and have developed two programs;

re-luxed: reselling quality pre-loved designer pieces

re-imagined: new designs from post-consumer waste

local is better!

all byfreer original product is designed in paddington & made locally in sydney.

  • this ensures less travel miles for your clothes, which is better for the environment
  • it ensures that our makers are paid according to australian standards
  • it ensures we are able to visit our makers on a weekly basis & remain involved in the process from from design to making

the only exception to this rule is our cashmere which cannot be manufactured in australia.

machine washable

luxury fabrics

made in sydney