Returns Policy

The following terms and conditions apply to all online and in-store purchases from byfreer.

Returns:

• We provide in-store credit, exchange or refund where your return is received at our nominated returns address within 14 days of:
  • In-store purchase date
  • Acknowledged click/collect pick-up date 
  • Receipt of online order per Australia Post tracking data.
• Any returns received more than 14 days  after purchase date will not be eligible for a refund. Returns later than 14 days can be exchanged or a store credit can be generated (having met all considerations below) to the value of the original purchase.
  • Exceptions:
    • Returns relating to mail delivery issues, per Australia Post tracking data, that cause the return to fall outside the 14 day return window will be given due consideration in relation to the provision of a refund.

Considerations:

• Garments that have been worn, washed, dry cleaned or laundered in any way will not be accepted for return, refund or store credit. -
• Garments that display manufacturer fault will be exchanged or if a suitable replacement is not available, either a store credit or refund will be transacted according to client preference. 
• Any garment that has been altered in any way cannot be considered for an exchange, refund or store credit. 
• During the lay-by period, lay-bys do not qualify for a refund, but do qualify for an exchange or store credit to the value of your lay-by payment/s made.

Sale Items:

• Items purchased on sale are eligible for a credit note or exchange only.
• This includes any item that has been marked down with strike-through pricing.
• We reserve the right to exclude items from sale and/or remove products during the sale period.

Final Sale Items:

• If your order is eligible for a refund, you will be refunded back to your original payment method. Postage for change-of-mind purchases is to be covered by the customer. International orders that have unpaid duties or taxes will be deducted from the refund amount.
• This includes marked-down items with a further discount at checkout or as marked in promotional periods.
  
  

Refunds:

If your order is eligible for a refund, you will be refunded back to your original payment method. Postage for change-of-mind purchases is to be covered by the customer. International orders that have unpaid duties or taxes will be deducted from the refund amount. 

Jewellery & Footwear 

• For health and safety reasons, we cannot accept returns on socks, hair jewellery or earrings. 
• Shoes must not have markings or scratches on the soles. We suggest trying on shoes on soft surfaces such as carpet.

How to return to a boutique:

You can return your online purchase at any byfreer boutique. Please ensure you bring your order confirmation which was emailed to you at time of purchase. Your return will be assessed per our returns considerations above. All acceptable returns can be exchanged, a in-store credit raised or a refund made to your original payment method.

How to return your online order:

If you're eligible for a return, please follow these steps:

• Contact Us
  Email us at online@byfreer.com with your Shopify order number, which can be found in your order confirmation email.

• Ship Your Return
  Once your return is approved, send the item(s) back using the courier service of your choice. We strongly recommend keeping your postage receipt and tracking information for your records.

In-store Purchases:

If you have made a purchase in one of our boutiques, we only offer credit notes or exchanges for full-priced products subject to the following conditions.

• Items are returned in their original and unworn condition with all tags attached. 
• Are returned within 14 days of purchase and accompanied by a receipt.
• Items are not socks, hair accessories, jewellery (earrings) or sale items.
• Please note, lay-by cancellations will incur a fee for the amount of the deposit.
• In-store returns can only be returned to a byfreer boutique.

All sale purchases made at our boutiques are final sale and cannot be returned unless deemed faulty by our team. We are not liable for any damaged garments due to dry cleaning.

Cancellations:

Please note once an order has been placed, we are not able to accept any cancellations. It is our priority to process orders as quickly as possible and as a result, we are not able to cancel any orders before or after shipping. Once you have received your order and decided to return it, please read and follow our return policy as stated above.

Afterpay:

Afterpay returns can be either exchanged, a credit raised to the value of the original item purchase price or refunded to the original payment method. a 7.5% re-stocking fee will be deducted from any refund where the Afterpay purchase method is used. (the 7.5% restocking fee applies to Afterpay purchases only.)

International Returns and Exchanges: