Returns Policy

Little photo of clothes on rack.

Faulty, Damaged or Incorrect Deliveries:

If you receive a faulty, damaged (eg; in shipping) or incorrect item please contact byfreer. for resolution.

Where fault, damage or incorrect shipment occurs byfreer. will refund the value of the returned items including shipping costs per the Terms and Conditions of our Returns and Refunds policies.

Returns and Refunds:

If you are not completely satisfied with your byfreer online purchase we encourage you to return your item(s) for a refund where:-

  • The items being returned are in their original condition, unworn, with all tags attached and a copy of the original invoice provided.
  • Items are received at byfreer within 30 days of date shipped.
  • Returns are shipped with a tracking number as byfreer is not liable for the loss of any items in transit.
  • With the exception of faulty or incorrect items, cost of returns postage is the responsibility of the purchaser.
  • Returns accepted for refund are acknowledged by email (to the email address nominated by the customer on the original order).
  • Refunds* will be processed against the original method of payment. (Ie; EFTPOS, Credit Cards etc. * (Please Note: Refunds only apply to purchases from the byfreer online store. byfreer do not provide refunds against either Paddington or Potts Point in-store purchases. We do provide exchange of or credit against in-store purchases where the purchaser is not completely satisfied. Exchange or credit is, however, dependent on the garment being in original shop condition with all tags in place and the return date being no more than 30 days after date of invoice.) 
  • Please allow a minimum of 5 business days for processing of refund payment.
  • Please note: byfreer does not exchange items or provide credit against returned items.
  • If you wish to change an item please return your original purchase for refund (per the above guidelines) and place an order for your preferred piece.


For all enquiries regarding byfreer. products and policies please direct your contact to:


mobile:                        +61 412 598 839

Postal Returns – for Australian and International returns: (Please ensure your return package clearly displays both sender and receiver information)

Ship returns to:          


Ground floor,

443 Oxford Street

Paddington 2021

Sydney NSW Australia