Try Before You Buy
We are excited to announce our collaboration with Try with Mirra.
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
How it Works
Add to Cart: Use the Try Before You Buy button when adding items to your cart.
Checkout & Authorisation: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
Receive and Try: Once your order arrives, you will have 4 days to try on the items.
Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.
*Service available Australia wide only.
Returns
Return Guidelines:
1. Email your proof of purchase and tracking number to: online@byfreer.com
2. You will them be provided with a prepaid return label to stick to the parcel, please use original packaging.
3. Returns must be shipped within 3 days of requesting a return.
Our return address:
byfreer
Ground Floor
443 Oxford Street
Paddington NSW 2021
When you use the Home Try-On service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid. This service is open to Australia only.
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
The Restocking fee is a charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase. At this stage byfreer has opted to NOT charge a restocking fee.
Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.